Job Title: Executive Customer Service
Summary:
We are looking for a motivated and dedicated professional to join our Customer Service team as an Executive. The ideal candidate should have a minimum of 1 year of experience in a similar role, along with strong communication and problemsolving skills. The role involves delivering exceptional customer service, addressing customer concerns, and ensuring overall customer satisfaction.
Roles and Responsibilities:
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Handle escalated customer complaints and provide effective solutions.
- Provide accurate product information and support to customers.
- Monitor customer feedback and recommend improvements to enhance the customer experience.
- Coordinate with internal departments to ensure smooth communication and seamless service delivery.
- Maintain accurate and updated customer records and documentation.
- Assist in training and mentoring new customer service representatives.
- Participate in team meetings and contribute ideas to improve customer service processes.
Qualifications:
- Bachelor's degree in Business Administration or a related field
- Minimum 1 year of experience in a customer service role
- Strong verbal and written communication skills
- Excellent problemsolving abilities and attention to detail
- Ability to work under pressure and meet deadlines
- Proficiency in Microsoft Office applications
- Customerfocused mindset with a passion for delivering highquality service
