Customer Service Executive

We are seeking a dynamic Customer Service Executive to join our team in India. The ideal candidate will have 0-5 years of experience in customer service and will be responsible for ensuring excellent customer satisfaction through effective communication and problem resolution.

Responsibilities

• Handle customer inquiries and provide accurate information regarding products and services.
• Resolve customer complaints in a timely and efficient manner.
• Maintain a high level of professionalism and customer satisfaction.
• Document all customer interactions in the CRM system.
• Collaborate with team members to improve service delivery and customer experience.

Skills and Qualifications

• Excellent verbal and written communication skills in English and local languages.
• Proficiency in using CRM software and Microsoft Office Suite.
• Strong problem-solving skills and ability to work under pressure.
• Ability to empathize with customers and handle difficult situations calmly.
• Basic knowledge of customer service principles and practices.