As an Executive Customer Service, you will be responsible to communicate with consumers of healthcare and telecommunication providers in the United States to collect on overdue and unpaid bills. As a collection specialist, you will be responsible for calling consumers on phone and negotiating for the overdue payment, on behalf of the client.
- Utilize effective verbal communication and customer service skills while communicating with customers to resolve the account delinquency.
- Able to manage difficult customer issues while working in a fast paced environment
- Determine the reason for delinquency and best course of action to assist our Borrowers.
- Engage our consumers with the highest level of respect and dignity.
- Document all collection efforts for each assigned account in accordance with established procedures and compliance policies.
- Communicate professionally and regularly with leadership and peers on status of accounts, escalations in accordance with established standards.
- Ensure all accounts in assigned lists are managed accurately and timely.
- Calls are majorly outbound, and over a period of time moves to a blended (inbound/outbound) environment.
- Accounts are early/mid/late stage defaults return payments, first payment defaults, and work date follow up assignments
Candidate Requirements
- Good written and oral communication skills
- Third-party collections experience preferred (Medical or Telecom)
- HSC passed [10+2]
- This job requires you to work US shifts scheduled between 5:30 pm 10:30 am
- Sunday fixed Off Alternate Saturday Working
Highlights
- Best in Market Salaries from 2.52 lakhs plus
- 7 week new hire training program
- Unlimited Incentive Plan with transparent KRA s
- Enhance your Analytical/Decision Making Negotiation skills
- Cross functional Growth opportunities within 6 months for experienced candidates
- Free Medical/Life insurance
- Employee Centric Compliant Policies
- Free Home Pick Drop Transportation
- Fixed shifts post the training period [Rare changes in case of business requirements]
- 7:15 min login plus 45 minute break = 8 hour shifts
- Free transport [Home pick-up drop
