We are looking for a motivated and customer-focused Customer Service Executive to join our growing team. This role is ideal for individuals who are passionate about delivering exceptional customer experiences, solving problems efficiently, and working in a fast-paced call center environment supporting global customers.
If you have strong communication skills, CRM experience, and thrive in a target-driven environment, we encourage you to apply.
Location: Hyderabad Gachibowli (On-site)
Working Hours: US - EST timings (5:00 pm to 2:00 am IST)
Key Responsibilities
- Handle high volumes of inbound and outbound customer calls professionally and efficiently.
- Understand customer needs, resolve issues, and provide appropriate solutions.
- Deliver outstanding customer service while maintaining company standards.
- Follow established customer service scripts and communication guidelines.
- Stay updated on company policies, processes, and FAQ resources.
- Maintain accurate records of customer interactions using CRM systems.
- Identify opportunities for product/service upselling when appropriate.
- Meet individual KPIs and contribute toward achieving team targets.
- Prepare and submit performance reports and customer interaction summaries.
- Build and maintain positive customer relationships.
Required Qualifications
- High school graduate (Bachelor's degree in Commerce or related field preferred).
- Minimum 1+ year experience in customer service, call center, or similar roles.
- Working knowledge of CRM tools and customer service best practices.
- Excellent verbal communication and active listening skills in English.
- Strong multitasking, time management, and problem-solving abilities.
- Customer-oriented mindset with professional behavior.
