Customer Service Executive - Cloud & Security Customer Service Operations

Tata Communications Limited

Pune, India

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Posted 15 hours ago
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Job Description

Take ownership of customer-reported issues and ensure timely resolution.

Research, diagnose, troubleshoot, and identify solutions for system and application issues.

Follow standard operating procedures for proper escalation of unresolved issues to the appropriate internal teams.

Ensure Service Level Agreements (SLAs) are met and proactively work to maintain or improve them.

Communicate clearly with customers regarding issue status, progress, and resolution.
Willing to work at the customer location in accordance with their working policy.

More Info

Job Type:

Permanent Job

Industry:

Telecom /ISP

Employment Type:

Full time

About Company

Tata Communications LimitedJob Source: jobs.tatacommunications.com

Tata Communications is a digital ecosystem enabler that powers today&#8217;s fast-growing digital economy. We enable the digital transformation of enterprises globally, including 300 of the Fortune 500. We carry around 30% of the world&#8217;s internet routes and connects businesses to 60% of the world&#8217;s cloud giants.
We have been a part of the rich heritage of the internet in India. Over the last 25 years, enterprise-enabled services have been essential to the adoption of digital services in the country. Connectivity is an essential fabric of sustenance for the economy. We are committed to enabling Industry leaders in this New World of Communications&#8482;, with our unique promise of delivering secure connected digital experiences.
In 2020, we announced the launch of &#8216;Secure Connected Digital Experience&#8217; (SCDx), a proposition intended to meet this growing, worldwide demand for new ways of operating, which includes far higher levels of working from home, rising security risks, a shift to digital commerce, and more contactless experiences. It will help companies currently relying on short-term fixes by providing holistic, secure, enterprise-level digital solutions that address current challenges and are fit for the long term.

Job ID: 137033229

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