Recruitment Partner: Career Elevators
Key Details
- Client: Career Elevators
- Location: Gurgaon, Haryana, India
- Job Title: Customer Service Executive
- Notice Period: Immediate to 15 days (preferred)
- Job Type: Customer Service / Support
- Expected Salary: 18,000 22,000 per month
- Experience: 0 2 years
Must-Have Skills
- Strong verbal and written communication skills
- Customer-first attitude
- Basic computer and typing proficiency
- Ability to handle customer queries through calls, chat, or email
- Good listening and problem-solving skills
Good-to-Have Skills
- Prior experience in customer support roles
- Knowledge of CRM tools
- Ability to multi-task and manage time efficiently
- Experience in e-commerce or service industry support
Academic Qualifications
- Minimum 12th pass
- Graduation preferred
Responsibilities
- Assist customers with queries, concerns, and service-related issues
- Respond to customer calls, chats, or emails professionally
- Ensure accurate and timely information is provided
- Maintain customer records and update internal systems
- Resolve issues within defined SLAs
- Coordinate with internal teams when escalations are required
- Strive to achieve customer satisfaction and service quality standards
- Maintain a positive and polite communication tone at all times
Key Skills
- Customer Support
- Communication Skills
- Email/Chat Handling
- Problem Solving
- Active Listening
- CRM Tools (Basic)
- Empathy & Professionalism
- Basic Computer Knowledge
- Team Collaboration
- Time Management
Skills: crm tools,team collaboration,time management,empathy & professionalism,communication skills,active listening,basic computer knowledge,email/chat handling,customer support,problem solving
