Company Description
Trackon Couriers is a customer-centric logistics partner specializing in providing reliable and timely delivery services at competitive rates. By combining innovative technology and customer-first shipping solutions, the company ensures exceptional service quality. Trackon focuses on meeting diverse logistics needs while maintaining efficiency and affordability. The organization is dedicated to fostering trust and satisfaction among its clients through its solution-driven approach.
Role Description
This is a full-time on-site role for a Customer Service Executive located in Chennai. The Customer Service Executive will handle day-to-day customer interactions, address inquiries, resolve issues, and ensure high levels of customer satisfaction. The role includes actively managing customer relationships, monitoring service performance, and coordinating with internal teams to meet customer needs. The candidate will act as a reliable point of contact, delivering excellent support and maintaining service standards.
Qualifications
- Proficient in Customer Service and Customer Support
- Experience in Customer Satisfaction and Customer Service Management
- Strong interpersonal and communication skills
- Problem-solving and conflict resolution abilities
- Organizational skills and attention to detail
- Ability to thrive in a fast-paced, dynamic environment
- Proficiency in using customer service software or CRM systems is a plus
- Previous experience in the logistics or courier industry is advantageous
- High school diploma or equivalent; a degree in Business Administration or related field is preferred
