Customer Service Executive

Are you ready to take the next leap in your career If you are looking for an opportunity to create an impact using your knowledge & creativity with the objective of maximizing company performance, then we may have just the right opening for you.

Our mindset:

We are business minded – identifying opportunities to improve performance and developing solutions, tools and processes that will steer our business towards long-term success, while ensuring high quality in everything we do.

We strive for continuous innovation and strong cross-functional collaboration, because working in an everchanging industry requires us to think and act fast. We take responsibility for growing our people and particularly take pride in ensuring strong ties between leaders, managers and colleagues.

Working in BESTSELLER, no two days are ever the same, and new challenges and opportunities are always awaiting us.

Role Overview

We are seeking a customer-focused Customer Service Associate to manage omnichannel interactions (calls, emails, chats, social media). You will resolve queries efficiently, maintain high service standards, and ensure a seamless customer experience.

Key Responsibilities

• Omnichannel Support: Handle customer inquiries, complaints via phone, email, live chat, and social media.
• Issue Resolution: Deliver empathetic support, provide accurate product/policy info, and escalate complex issues when needed.
• SLA & Documentation: Meet response targets (SLAs) and accurately log all interactions and feedback in the system.
• Process Adherence: Follow SOPs and identify recurring issues to suggest process improvements.

Key Result Areas (KRAs)

• Timely query resolution within defined SLAs.
• High customer satisfaction (CSAT) and quality scores.
• Accurate and comprehensive interaction logging.

Skills & Qualifications

• Languages: Fluent verbal and written communication in English and Hindi.
• Tech Skills: Basic proficiency in MS Excel, Google Sheets, and reporting tools.
• Core Traits: Problem-solving mindset, ability to multitask in a fast-paced environment, and sharp attention to detail.