Search by job, company or skills

T

Sr. Customer Service Executive - Collections

Tata Communications Limited
Mumbai, India
2-5 Years
Save
  • Posted 7 days ago
  • Be among the first 10 applicants
Early Applicant

Job Description

JD Senior Executive, Collections Role Summary The Senior Executive Collections is responsible for managing customer receivables, ensuring timely collections, and maintaining portfolio health. The role requires proactive follow-ups, analytical rigor in resolving account issues, and collaboration with cross-functional teams to drive faster dispute resolution and cash flow improvement. ________________________________________
Key Responsibilities
  • Manage and monitor assigned customer receivables portfolio to ensure timely collections and minimize overdue balances
  • Achieve collection targets through structured follow-ups via email, calls, and other communication channels
  • Track incoming payments and ensure accurate and timely application in systems
  • Analyze customer accounts to identify risks, discrepancies, and overdue trends take corrective actions or escalate as required
  • Maintain control over ageing buckets and ensure adherence to defined credit terms and thresholds
  • Collaborate with internal teams (Sales, Customer Service, Finance, etc.) to resolve billing issues, disputes, and customer concerns efficiently
  • Ensure compliance with company policies, credit terms, and collection processes
  • ________________________________________
  • Qualifications & Experience
  • Finance/Accounting graduate (B.Com / BBA / equivalent)
  • 23 years of experience in Accounts Receivable / Collections / Finance operations
  • ________________________________________
  • Systems & Tools Exposure
  • Hands-on experience with ERP systems preferred
  • SAP / Oracle / NetSuite
  • Collections tools or ERP systems
  • ________________________________________
  • Analytical Orientation
  • Elevates the role beyond follow-ups:
  • Trend analysis
  • Root-cause identification
  • ________________________________________
  • Core Skills & Competencies
  • Strong understanding of basic accounting principles and receivables processes
  • Proficiency in MS Office (especially Excel)
  • Good verbal and written communication skills (English)
  • Attention to detail and problem-solving ability
  • Ability to manage multiple accounts and meet deadlines
  • Stakeholder coordination and teamwork skills

    • More Info

    Job Type:
    Permanent Job
    Industry:
    Telecom/ISP
    Function:
    Finance
    Employment Type:
    Full time

    About Company

    Tata Communications Limited

    Tata Communications is a digital ecosystem enabler that powers today&#8217&#x3B;s fast-growing digital economy. We enable the digital transformation of enterprises globally, including 300 of the Fortune 500. We carry around 30% of the world&#8217&#x3B;s internet routes and connects businesses to 60% of the world&#8217&#x3B;s cloud giants.
    We have been a part of the rich heritage of the internet in India. Over the last 25 years, enterprise-enabled services have been essential to the adoption of digital services in the country. Connectivity is an essential fabric of sustenance for the economy. We are committed to enabling Industry leaders in this New World of Communications&#8482&#x3B;, with our unique promise of delivering secure connected digital experiences.
    In 2020, we announced the launch of &#8216&#x3B;Secure Connected Digital Experience&#8217&#x3B; (SCDx), a proposition intended to meet this growing, worldwide demand for new ways of operating, which includes far higher levels of working from home, rising security risks, a shift to digital commerce, and more contactless experiences. It will help companies currently relying on short-term fixes by providing holistic, secure, enterprise-level digital solutions that address current challenges and are fit for the long term.

    Job ID: 149220517

    Jobs by Skill - IT
    Jobs by Skill - Non IT
    International Jobs
    Last Updated: 22-06-2026 09:28:26 AM
    Homejobs in MumbaiSr. Customer Service Executive - Collections