Customer Service entry Specialist

Job Description

Essential duties/responsibilities:

Verify and audit Purchase Orders from customers

Assist sales reps and customers on all aspects of support for order placement

Enter print, digital, and on-line service orders

Work with team members to enter large, complex, multiple location orders

Work in conjunction with the Sales Operations, Fulfillment Operations, and Accounting teams to collect information and complete processing of customer orders

Identify issues and collaborate with multiple groups to bring issues to resolution

Raise awareness to management of trends noticed, to drive process and policy improvement, or to resolve technical issues if necessary. Contribute your expertise and experience to these opportunities for continuous improvement.

Active listening skills

Provide order entry assistance to additional teams as needed

Manage special one-off orders/projects as needed

Required Job Skills and Abilities:

1..You are a clear and efficient communicator, handling all correspondence with professionalism and grace through email and phone.

2.You are adept at communicating and coordinating with colleagues in departments outside of Customer Service and the Warehouse, including Deal Operations and Sales.

3.You are an expert organizer, with strong time management and prioritization skills.

4.You are able to work independently and take initiative.

Required Education and Experience:

Experience providing high-quality customer service, including the processing of orders.

Experience with customer service best practices and processes.

Strong sense of urgency in answering customer inquiries, complaints and other requests

PC proficient, Microsoft Office skills required

Experience with standard warehouse and shipping best practices and processes.

Experience with Rootstock, SalesForce, and Softeon or other similar business systems used for order management are required to fully meet the responsibilities of the role

Experience in basic proficiency and knowledge of Excl is needed, growth towards intermediate proficiency is encouraged.

Candidates should be ready to work in the US shift