As a Customer Service/Customer Support intern at TraviYO, you will have the exciting opportunity to showcase your English and Hindi proficiency in both spoken and written communication. Your role will involve assisting customers with their inquiries, providing top-notch service, and ensuring customer satisfaction.
Selected Intern's Day-to-day Responsibilities Include
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Assist customers with booking reservations, making changes to existing bookings, and resolving any issues that may arise.
- Maintain accurate and detailed records of customer interactions and transactions in MS-Office and MS-Excel.
- Collaborate with other team members to ensure a seamless customer experience and improve overall service quality.
- Follow up with customers to ensure their needs have been met and exceed their expectations.
- Stay up-to-date on company products, services, and promotions to provide accurate information to customers.
- Take initiative to suggest improvements to customer service processes and contribute to the overall success of the team.
Join us at TraviYO for a valuable learning experience in customer service and support while gaining practical skills in a fast-paced and dynamic environment.
About Company: TraviYo was established on 15th June 2016. The major mandate of the company is to provide technology solutions to travel agents, a hassle-free automated platform to generate business, manage the operation, and track transactions that would eventually help increase revenue generation. TraviYo is awarded by the Start-Up India program and funded by SIDBI Ventures. As an extension of this product, TraviYo provides a CMS-based dynamic website and mobile app for both Android and iOS platforms.
