As a Customer Service/Customer Support intern at Misfit Souls, you will have the opportunity to work closely with our clients and help create meaningful relationships. Your proficiency in CRM, sales, MS-Excel, Hindi, and English will be essential in providing top-notch support to our customers.
Key Responsibilities
- Assist customers with inquiries, concerns, and feedback through various communication channels.
- Manage and update client information in our CRM system to ensure accurate and up-to-date records.
- Provide support to the sales team by assisting in lead generation and follow-up activities.
- Analyze data in MS-Excel to identify trends and opportunities for improving customer satisfaction.
- Communicate effectively with Hindi-speaking customers to provide personalized service.
- Collaborate with team members to ensure a seamless customer experience across all touchpoints.
- Take ownership of customer issues and follow through to resolution, ensuring customer satisfaction and loyalty.
Join us at Misfit Souls and make a difference in the lives of our customers every day!
About Company: At Misfit Souls, we're not just about toys - we're about shaping the future. Our mission is to empower young minds with science-backed, expertly designed toys that foster early development, creativity, and independent thinking.
We believe in raising leaders, not followers - giving children the tools they need to explore, learn, and grow into confident individuals.
