Are you a detail-oriented individual with a passion for customer service and a knack for MS-Excel Join our team at Repro India Limited (Bookscape) as a Customer Service/Customer Support intern!
Key Responsibilities
- Assist customers with inquiries, orders, and issues via phone, email, and chat
- Utilize MS-Excel to manage and track customer data and order information
- Collaborate with sales and production teams to ensure timely delivery of orders
- Resolve customer complaints and escalate issues as needed
- Provide product information and recommendations to customers
- Generate reports and analyze data to improve customer service processes
- Assist in various administrative tasks to support the customer service team
If you are a proactive problem-solver with excellent communication skills and a strong proficiency in MS-Excel, we want to hear from you! Apply now to gain valuable experience in customer service and support at Repro India Limited.
About Company: Repro is a provider of content, print, and fulfillment solutions to publishers, corporations, educational institutions, and governments. We bring efficiencies to our customers value chains by providing them with a one-stop solution to their needs, right from managing and repurposing content to printing and binding to delivery anywhere across the globe. Today, Repro serves customers across four continents. We produce multiple product formats, such as books, e-books, and other interactive content. Repro's core activities are supported by a state-of-the-art infrastructure that includes the most contemporary information technology and two modern book printing plants on India's west coast. We have strategic partnerships with global logistics providers.
