As a Customer Service/Customer Support Intern at Iron Lady, you will have the opportunity to work closely with our valued clients and provide exceptional support. Your role will involve utilizing your English proficiency for effective spoken communication, as well as your skills in MS-Excel for data management. You will be responsible for handling client interactions with professionalism and addressing any customer support inquiries. Join our dynamic team and gain valuable experience in a fast-paced environment.
Selected Intern's Day-to-day Responsibilites Include
- Assist customers with product inquiries and provide information on services offered.
- Manage customer orders and ensure timely delivery.
- Respond to customer inquiries through phone, email, and in-person interactions.
- Maintain accurate records of customer interactions and transactions in MS-Excel.
- Collaborate with the sales team to provide seamless customer support.
- Resolve customer complaints and issues in a timely and efficient manner.
- Continuously seek opportunities for improvement in customer service processes.
About Company: Iron Lady delivers high-impact leadership programs for women, curated by top entrepreneurs and business leaders. With decades of experience, the founding team has developed transformational programs that enhance individual capabilities. Through initiatives like the 1-crore Club, 100 Board Members, and Leadership Essentials Program, Iron Lady supports women at various career stages to achieve their next career or life milestone.
