Job Description
What You'll Be Responsible For
Managing relationships with premium customers through calls and messages
Resolving high-priority queries with speed, clarity, and empathy
Acting as a bridge between customers and internal teams
Handling escalations professionally and ensuring complete resolution
Maintaining detailed records of interactions and follow-ups
Identifying recurring concerns and suggesting service improvements
Supporting in day-to-day customer operations
Who We're Looking For
Strong communication skills in Hindi & English
Background in hospitality, B2B sales, customer service, or relationship management
Naturally empathetic and calm under pressure
Confident in speaking with premium customers
Strong ownership mindset you don't pass problems, you solve them
Comfortable working in a fast-paced startup environment
Basic Excel / Google Sheets knowledge is a plus
Why This Role Is Exciting
Direct exposure to premium customer relationship management
High ownership from Day 1
Real-world experience handling escalations and service recovery
Opportunity to build strong communication and stakeholder skills
Mentorship and structured learning
Internship certificate + performance-based recommendation
Potential full-time opportunity based on performance
About Company: AppsForBharat, a series C-funded faith-tech startup, is backed by India's best venture capital investors, including Fundamentum, Susquehanna Asia VC, Peak XV partners (previously Sequoia Capital), Elevation Capital, & BEENEXT. Our highly ambitious and audacious team comprises alumni from prestigious institutions like IITs & IIMs, with extensive experience in scaling high-growth startups. We're dedicated to developing mobile and web apps catering to the devotional and spiritual needs of 100s of millions of users across the globe. Our flagship product, Sri Mandir, launched in November 2020, is the world's largest app for Hindu devotees. It serves as a digital sanctuary for millions of devotees worldwide. Our mission is to enrich individuals spiritual lives through innovative technology, offering seamless access to sacred pilgrims & rituals, divine teachings, and a vibrant community. The overwhelming user love motivates us as we aim to serve 100s of millions more in the coming years.
