We are looking for dynamic and empathetic Customer Care Representatives to join our growing team in Indore.
We value diverse backgrounds and are looking for individuals who are passionate about solving problems and delivering exceptional service.
Role Overview
- Experience: 1+ years in Customer Service/Support
- Education: Open to both Graduates and Undergraduates
- Shifts: Rotational (including night shifts, depending on business needs)
Key Responsibilities
- Customer Support: Handle inbound and outbound calls, emails, or chats to resolve customer queries and complaints.
- Problem Solving: Identify customer needs and provide accurate solutions or alternatives within the time limits.
- Documentation: Maintain detailed records of customer interactions and process customer accounts.
- Quality Assurance: Follow communication scripts and company policies to ensure consistent service quality.
- Collaboration: Work closely with the team to meet collective goals and improve overall customer satisfaction (CSAT) scores.
Candidate Requirements
- Experience: At least 1 year of experience in a customer-facing role (BPO, Retail, Hospitality, or similar).
- Communication: Excellent verbal and written communication skills in English and Hindi.
- Tech Savvy: Basic computer proficiency and the ability to learn new software quickly.
- Soft Skills: High level of patience, active listening skills, and the ability to remain calm under pressure.
What We Offer
- Growth: Structured career path with opportunities to move into Team Lead or Quality Analyst roles.
- Environment: A supportive and inclusive work culture in the heart of Indore.
- Benefits: Competitive salary, performance-based incentives, and comprehensive training.
