About Us
Casappa S.p.A. is an Italian multinational company, leader in its sector, founded more than 60 years ago by the Casappa Family, who still owns it today. We design and manufacture with passion and attention to detail the main components of the hydraulic system, for applications in the fields of construction, road vehicles, material handling, agriculture and mining. In addition to supplying the products in our catalogs, we develop customized solutions in collaboration with our customers.
The Role
For our manufacturing branch located in Bangalore, we are looking for a Customer Service Executive, who will reports directly to the local Sales Manager, to reinforce the Sales Team.
Key responsibilities
- This position will essentially be supporting the sales team.
- To collaborate with internal and external stakeholders like Sales team, Application team, Finance team, HQ in Italy, customer's purchase, stores, Supply Chain team.
- Management of the assigned customer portfolio: sales order processing and delivery (receipt, verification, insertion and monitoring of progress). Communicate with customers to resolve any pre-shipment issues, update backorder status and confirm order shipment. Customer forecast management. Management of any customer portals.
- Inform clients about unforeseen delays or issues in meeting the timeline.
- Interface with customers.
- Use of ERP computer systems (LN INFOR).
- To collaborate with Finance for completing the new account opening formalities.
- To share and present sales reports/ presentations / Dashboards.
- To support the sales team by regularly updating on customer inventory and ETA etc..
- An ability and interest to work in fast paced and dynamic environment.
- Quick response to customer's needs.
Requirements
- Education: BE/MBA with minimum 3 years experience.
- Maintain and manage accurate data (DS, PO, schedule Vs Dispatch etc.,) of sales
- Process oriented-understands and follows the process, provides input for continuous improvement.
- Basic understanding of forecasting process to improve S&OP accuracy.
- Excellent knowledge of excel and MS suite.
- Knowledge and use of ERP computer systems (LN experience preferred).
- Fluent English, both spoken and written.
- Experience in customer service or back office activities will be preferred.
Soft Skills
- Extremely high attention to detail.
- Strong interpersonal skills.
- Excellent communication and ability to interact with team from different countries and cultures.
