Are you passionate about providing top-notch customer service Do you excel at building relationships with clients GoldDust Gardening is looking for a Customer Service Associate who is fluent in both English and Hindi, proficient in MS-Office, and excels in written English and Client Relationship Management (CRM).
Key Responsibilities
- Engage with customers via phone, email, and in-person to provide exceptional service and address any inquiries or concerns.
- Maintain accurate records of customer interactions and transactions in CRM database.
- Collaborate with sales and operations teams to ensure timely and efficient resolution of customer issues.
- Assist in generating leads and converting them into loyal customers through personalized communication.
- Provide support in managing social media platforms and responding to customer reviews and messages.
- Coordinate with delivery and logistics teams to ensure timely and accurate delivery of products.
- Continuously seek feedback from customers to improve service quality and enhance overall customer satisfaction.
If you are a proactive and detail-oriented individual with a passion for customer service, we want to hear from you! Join our team at GoldDust Gardening and help us create memorable experiences for our valued customers. Apply now!
About Company: GoldDust Gardening is an attempt to remove chemicals in the form of fertilizers from our lives. We work on providing all your gardening needs in one place.
