Description: This is a full-time on-site role for a Customer Support Officer located in Indore. The Customer Support Officer will be responsible for addressing and resolving customer inquiries, ensuring customer satisfaction, and providing exceptional service. Additionally, the role involves offering technical support, analyzing customer concerns, and collaborating with team members to improve processes and enhance the customer experience.
Key Responsibilities
- Handle customer queries via calls, emails, chats, or in personoften repetitive, often under time pressure.
- Listen to customer problems carefully, even when they're angry, impatient, or unclear.
- Provide accurate information about products, services, pricing, policies, and proceduresno guessing allowed.
- Resolve complaints, returns, refunds, or service issues within defined turnaround times.
- Escalate complex or unresolved issues to seniors or relevant departments, with proper documentation.
- Maintain detailed and accurate records of every customer interaction in CRM systems.
About Company: We are a team of highly skilled professionals with a passion for technology and innovation. Our company was founded with the mission of providing cutting-edge solutions to businesses across a variety of industries. Our expertise ranges from web development and app development to software development. We also provide soft skills training and internships to students and recent graduates. We work closely with our clients to understand their unique needs and develop customized solutions that help them achieve their goals. At our core, we value collaboration, creativity, and continuous learning. We believe that by staying at the forefront of technological advancements and leveraging the latest tools and techniques, we can provide our clients with the best possible service. We are committed to creating a positive and inclusive work environment where everyone can thrive.
