Key Responsibilities
- Maintain and update the customer relationship management (CRM) database to ensure accurate and timely information.
- Handle inbound and outbound customer communication through phone calls, emails, and online chat.
- Respond to customer inquiries and provide solutions professionally and courteously.
- Build and maintain long-term relationships with clients by offering consistent follow-up and support.
- Coordinate with sales, marketing, and technical teams to address and resolve customer concerns quickly.
- Monitor and track customer feedback and escalate issues when necessary.
- Prepare and submit daily, weekly, and monthly reports on customer engagement and satisfaction metrics.
- Assist with organizing client meetings, scheduling appointments, and maintaining records.
About Company: Sabato Exports Pvt. Ltd. is an ISO 9001 certified automotive parts export company based in Delhi. We specialize in supplying over 5,000 high-quality components for trucks, tractors, and trailers under our brands SABATO and Spare Tec. With a strong global presence across Africa, the Middle East, and Europe, we are committed to innovation, reliability, and long-term growth.
