Job Title: Customer Care Executive (Voice Process)
Job Type: Full-time
About Company
Woodrock Infotech Private Limited is a BPO (Business Process Outsourcing) company primarily based in Kolkata, West Bengal, India, with a focus on IT services and consulting. Established in 2014, the company offers services like back-office operations, KPO, marketing, and customer service, aiming to help businesses scale their tech teams and improve their marketing and customer service operations.
Summary
We are looking for a customer-focused and empathetic individual to join our team as a Customer Care Executive for our voice support process. The role involves assisting customers with their queries and concerns efficiently and professionally.
Key Responsibilities
- Handle incoming customer queries via voice channels.
- Provide accurate, valid, and complete information by using the right tools and methods.
- Resolve customer issues promptly, ensuring a positive customer experience.
- Escalate complex issues to the appropriate department when necessary.
About Company: Woodrock Infotech Pvt. Ltd., Dehradun, is a growing IT and BPO service company committed to delivering reliable, customer-focused solutions. We specialize in customer support operations, process management, and technology-driven services for leading brands. Our work environment encourages learning, performance, and career growth for both freshers and experienced professionals. At Woodrock Infotech, we value communication skills, teamwork, and dedication, and we provide our employees with structured training, a supportive workplace, and opportunities to build a long-term career in the BPO industry.
