As a Customer Service Associate at The Betel Leaf Co, you will be an integral part of our team, providing top-notch service to our valued customers. Your role will involve utilizing your knowledge of MS-Office to efficiently handle customer inquiries and concerns. Your excellent proficiency in spoken and written English will be crucial in effectively communicating with customers and ensuring their satisfaction.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Assist customers in placing orders, tracking shipments, and resolving any issues that may arise.
- Maintain accurate customer records and documentation of interactions.
- Collaborate with other team members to ensure seamless customer service experience.
- Proactively identify opportunities to upsell products and increase customer loyalty.
- Stay up-to-date on product knowledge and company policies to provide accurate information to customers.
- Work towards achieving customer satisfaction goals and KPIs set by the company.
If you are a customer service superstar with a passion for helping others and a strong proficiency in English and MS-Office, we want you to join our team at The Betel Leaf Co. Apply now and be a part of our exciting and dynamic work environment!
About Company: The Betel Leaf Co is India's first online FSSAI-certified paan delivery company, redefining the traditional Indian dessert paan into a new avatar. It started in 2019, with more than 30 stores across 12 cities in India. It currently functions with close to 100 happy employees. The headquarter is located in Bangalore.
