Customer Service Associate | iEnergizer

We are looking for enthusiastic individuals to join our US Soft Collections Process team. As a customer service representative, you will be responsible for managing soft collections for our US-based clients, ensuring effective communication, and maintaining high standards of customer service.

Key Responsibilities:

• Handle US Soft Collections calls in a professional manner.
• Provide excellent customer service through active listening and effective communication.
• Resolve payment-related issues, ensuring the smooth collection of outstanding debts.
• Maintain accurate records of customer interactions and payments.
• Collaborate with other team members to achieve process goals and targets.
• Work with clients to negotiate payment arrangements and improve customer satisfaction.

Requirements:

• Undergraduates/Graduates are welcome to apply.
• Both fresher and experienced candidates can apply.
• Excellent communication skills in English, both verbal and written.
• Ability to handle sensitive information with confidentiality and professionalism.
• Strong problem-solving skills and attention to detail.
• Willingness to work in rotational shifts and week-offs.
• Must be able to work from the office.

Salary Package:

• 40,000 - 50,000 CTC per month (based on your experience)

Why iEnergizer

• 5 Days working.
• Rotational shifts and week-offs.
• Opportunity for growth and career development.
• Positive work environment with supportive leadership.

How to Apply:

Interested candidates can contact HR Himanshi at +91 73038 61113 for more details or to schedule an interview.