About The Company
Live Connections is a renowned global Business Process Management (BPM) organization dedicated to delivering exceptional customer service solutions across various industries. With a strong focus on innovation, quality, and client satisfaction, Live Connections has established itself as a trusted partner for leading brands worldwide. The company prides itself on fostering a dynamic and inclusive work environment that encourages professional growth and continuous learning. Leveraging cutting-edge technology and industry best practices, Live Connections aims to set new standards in customer engagement and operational excellence.
About The Role
We are seeking motivated and dedicated Customer Support Associates to join our team in Pune, supporting our US-based clients during evening and night shifts. In this role, you will be the primary point of contact for customers, providing timely and effective assistance via chat support. Your responsibilities will include troubleshooting technical issues related to smart devices, managing order-related queries such as returns, refunds, and warranties, and delivering an empathetic customer experience. The ideal candidate will possess excellent communication skills, a problem-solving mindset, and the ability to handle multiple tasks efficiently. This position offers an excellent opportunity to develop your career in international customer service within a dynamic and supportive environment.
Qualifications
To be successful in this role, candidates should have a minimum of 1-2 years of experience in international customer service or chat support. A typing speed of at least 30-35 words per minute is required to ensure efficient communication. Candidates must have strong command over English, both written and spoken, with the ability to communicate clearly and professionally. Technical aptitude, problem-solving skills, and the ability to adhere to process discipline are essential. A proactive attitude and the willingness to work in a night shift schedule are also important qualifications for this role.
Responsibilities
- Handle US customer chats with empathy, professionalism, and a customer-first attitude.
- Troubleshoot and resolve technical issues related to smart devices, ensuring minimal customer inconvenience.
- Manage customer inquiries related to orders, including processing returns, refunds, and warranty claims.
- Maintain accurate and detailed documentation of customer interactions and resolutions.
- Meet and exceed key performance indicators (KPIs) related to customer satisfaction, response time, and issue resolution.
- Collaborate with team members and other departments to ensure seamless customer service delivery.
- Stay updated with product knowledge, company policies, and process changes to provide accurate support.
Benefits
Live Connections offers a comprehensive benefits package designed to support your professional and personal growth. Employees enjoy competitive salary packages, performance-based incentives, and opportunities for career advancement. The company provides a supportive work environment with ongoing training and development programs to enhance your skills. Additionally, employees benefit from health insurance coverage, paid time off, and a safe, inclusive workplace culture. Working in night shifts also allows for flexible personal scheduling and the possibility to pursue other interests during daytime hours.
Equal Opportunity
Live Connections is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate based on race, gender, age, religion, ethnicity, disability, or any other protected characteristic. We believe that a diverse team enhances our ability to serve our clients effectively and creates a richer, more innovative work environment. All qualified candidates are encouraged to apply and will be considered based on merit and experience.
