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Customer Service Associate - BPO

Jobshop
Bengaluru
1-5 Years
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  • Posted 26 days ago
  • Over 100 applicants
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Job Description

  • We are seeking a motivated and customer-oriented Customer Service Associate to join our BPO team in India. The successful candidate will be responsible for delivering exceptional service to our clients, addressing their needs, and ensuring a positive customer experience.
  • Respond to customer inquiries via phone, email, or chat in a professional and timely manner.
  • Resolve customer complaints and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Document customer interactions in the CRM system accurately and efficiently.
  • Collaborate with team members and other departments to enhance customer service and experience.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • 1-5 years of experience in a customer service role, preferably in a BPO environment.
  • Excellent communication skills in English (verbal and written).
  • Strong problem-solving skills and ability to think critically under pressure.
  • Familiarity with CRM systems and practices.
  • Ability to handle stressful situations and manage difficult customers effectively.
  • Basic computer skills, including proficiency in MS Office and internet navigation.

More Info

Job Type:
Permanent Job
Industry:
Recruiting
Role:
Customer Service Executive (Voice)
Function:
Customer Service/Call Centre/BPO
Employment Type:
Full time
Open to candidates from:
Indian

About Company

Jobshop

Job Shop is a Career Management & Recruitment Firm with a Mission to Source, Develop and Sustain our Clients Human Assets through an Integrated and Holistic System. Established in the year 2013 with a small team of 5 recruiters, we are not a team of 70 and have proven ourselves as one of Bangalore’s leading Recruitment Firm specializing in IT, Non IT & BPO Recruitment.

Job ID: 120569091

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Last Updated: 12-02-2026 10:38:07 AM
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