Company Description
Jeevan Ayurveda is a leading Ayurvedic clinic chain, renowned for its expertise in treating a wide range of health conditions such as arthritis, skin allergies, liver disorders, and men's health issues. Dedicated to holistic care, the organization combines ancient Ayurvedic principles with modern wellness techniques. The clinic is known for its highly skilled practitioners who craft personalized treatment plans to promote balance, natural healing, and long-term health and well-being.
Role Description
This is a full-time on-site role based in Dharampur for a Customer Service Agent. The role involves daily interactions with customers to address inquiries, resolve concerns, and ensure a seamless and satisfactory service experience. Responsibilities include providing exceptional customer support, enhancing customer satisfaction, managing inquiries and complaints with empathy, and maintaining a high standard of professionalism while representing the brand.
Qualifications
- Proficiency in Customer Service and Customer Support practices
- Ability to enhance Customer Experience and ensure Customer Satisfaction
- Exceptional interpersonal, communication, and problem-solving skills
- Strong organizational skills and ability to handle multiple tasks efficiently
- Prior experience in a similar role or understanding of the healthcare or wellness industry is a plus
- Proficiency in using customer service software and systems is desirable
- Fluency in local languages is an advantage
