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Customer Service Administration - Sr Associate II

1-3 Years
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  • Posted 9 days ago
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Job Description

What you will do:

Perform daily clearing and settlement activities for Visa, Mastercard, and RuPay transactions including UPI

Reconcile incoming and outgoing transactions with bank statements and internal records.

Investigate and resolve mismatches, chargebacks, and settlement discrepancies.

Coordinate with banks, card networks, and internal teams for issue resolution.

Ensure compliance with regulatory and network guidelines.

Prepare and maintain MIS reports and dashboards for management review.

Support audits and provide necessary documentation.

Participate in process improvement initiatives and automation projects.

What you will need to have:

1 3 years of experience in clearing, settlement, and reconciliation, preferably in a banking or fintech environment.

Strong understanding of card network operations (Visa, Mastercard, RuPay along with UPI).

Proficiency in MS Excel (VLOOKUP, Pivot Tables, etc).

Familiarity with reconciliation tools and banking systems.

Strong communication and interpersonal abilities.

Ability to work under pressure and meet tight deadlines

About Company

Fiserv is a global financial services technology provider with more than 13, 000 clients and 21, 000 associates worldwide. Each member of the Fiserv community helps our clients push the boundaries of whats possible in financial services, delivering deep expertise and innovative solutions to help financial institutions, businesses and consumers move and manage money faster and with greater ease than ever before. With a focus on solutions for mobile and online banking, payments, risk management, data analytics and core account processing, chances are, youre more familiar with Fiserv than you realize. If you are looking for an environment where leadership, collaboration and innovation are valued, we invite you to explore the possibilities with us and find your forward

Job ID: 120258523