Customer Sales & Support Executive (US SHIFT)

Early Applicant

2-4 Years

Job Description

Experience: 2+ year
Key Responsibilities:

Handle incoming customer calls professionally and courteously, adhering to company guidelines and standards.
Actively listen to customer inquiries and concerns, demonstrating empathy and understanding while gathering the necessary information to address their needs effectively.
Provide accurate and timely information about products & services to assist customers in making informed decisions.
Identify and analyze customer issues, taking ownership of resolving problems through effective troubleshooting and collaboration with the concerned person.
Manage customer accounts, update relevant information, and maintain accurate records of interactions in the CRM system.
Follow processes and procedures to escalate complex issues when necessary, ensuring prompt resolution.
Utilize active communication skills to educate customers on self-service options, online resources, and tools available to enhance their experience.
Keep up-to-date with product knowledge and best practices to deliver accurate and up-to-date information to customers.

Skills:

Proven experience in a customer service role, preferably in an international voice process
.Exceptional verbal communication skills with fluency in English.
Strong active listening skills and the ability to understand and address customer needs effectively
.Excellent problem-solving skills, with the ability to think quickly and provide appropriate solutions
.Patience, empathy, and the ability to remain calm under pressure.
Familiarity with basic computer skills.
Adaptability to changing processes and procedures in a dynamic work environment.
Strong time management skills with the ability to handle a high volume of calls and prioritize tasks
.Positive attitude, team player, and willingness to go the extra mile to exceed customer expectations
.Flexibility to work night shifts, including, weekends, and holidays as required