Role Customer Retention Specialist
Experience Required 6 To 8 Years
Job Location Mangalore (Work from Office)
UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman customer experiences through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like GoTalent.AI, Voice of Customer, and automatic QA. Our outcome-based model prioritizes measurable results for more than 200 client programs serviced today. With a focus on automation, talent enablement, strategic partnerships, and strict data ethics, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact.
Role Profile
We are looking for a methodical and detail-oriented Customer Retention Specialist to support the management of 3rd party renewals. This role requires a sales-oriented individual who is confident in processing purchase orders, managing renewal opportunities, engaging with suppliers, and communicating effectively with internal stakeholders. The successful candidate will be highly organised, comfortable working to tight deadlines, and focused on ensuring renewals are progressed accurately and efficiently to support customer retention and revenue protection.
Key Responsibilities
- Manage the administration of 3rd party renewal opportunities across the business.
- Process purchase orders and renewal documentation accurately and efficiently.
- Understand IT products (Cloud & Connectivity)
- Liaise with suppliers to obtain pricing, quotes, and renewal information.
- Engage with internal stakeholders to ensure renewal opportunities are progressed and closed on time.
- Maintain accurate renewal records and update internal systems as required.
- Work to tight deadlines to reduce the risk of service lapse and support customer retention.
- Communicate effectively with suppliers and internal teams to resolve issues and maintain progress.
- Provide general administrative support to the wider retention and renewals function.
Key Characteristics, Skills, And Experience
- High attention to detail with a methodical and organised approach.
- Sales-oriented mindset with an understanding of retention, renewals, and opportunity closure.
- Strong administrative capability, particularly in processing purchase orders and related documentation.
- Ability to manage multiple priorities while working to tight deadlines.
- Strong supplier engagement and stakeholder communication skills.
- Proactive, reliable, and able to follow processes accurately.
- Should have experience working with US or UK clients.
- Experience in renewals, sales support, billing, or supplier administration would be advantageous.
