Customer Relationship Specialist

Location: Vadodara, Gujarat

Company: Briyo Supplements LLP

About Briyo:

Briyo Supplements is a fast-growing health & wellness brand focused on science-backed, affordable nutrition solutions. With 60+ SKUs and a growing presence across India, we are now expanding our footprint and actively exploring new international markets. We are building a trusted nutraceutical brand backed by strong manufacturing expertise through Briyosis Soft Caps Pvt. Ltd.

As we scale across retail and e-commerce platforms, we are looking for aCustomer Relationship Managerto strengthen customer engagement and retention.

Role Overview:

The Customer Relationship Manager will be responsible for handling customer communication, resolving queries, maintaining relationships with retail partners and online customers, and ensuring a seamless brand experience.

This role is critical in building trust, improving repeat purchases, and enhancing customer satisfaction.

Key Responsibilities:

• Handle customer queries via phone, email, WhatsApp, and marketplace platforms
• Resolve complaints and ensure timely issue resolution
• Maintain strong relationships with retail and distribution partners
• Coordinate internally with logistics and operations for order-related concerns
• Track customer feedback and share insights with the marketing & product teams
• Assist in managing product reviews and online ratings
• Build repeat customer engagement strategies
• Maintain CRM data and customer records
  

Required Skills:

• Strong communication skills (Hindi & English mandatory)
• Professional and polite customer handling ability
• Problem-solving mindset
• Basic knowledge of MS Excel & email communication
• Ability to handle multiple platforms (Amazon, 1mg, Flipkart, etc.)
• Organized and detail-oriented

Preferred:

• Experience in FMCG / Pharma / Nutraceutical industry
• Experience in marketplace seller support handling
• Understanding of supplements & wellness products
  

Why Join Us

• Work with a fast-growing health brand
• High learning exposure across retail & e-commerce
• Direct interaction with leadership
• Opportunity to grow as the company expands nationally & globally
• Scope for role expansion and performance-based growth
  

How To Apply

Share your resume at[Confidential Information]

Or message on LinkedIn:https://www.linkedin.com/in/janvi-patel-019775149/