Customer Relationship Officer

Eureka Forbes Ltd, part of Advent International, has been a trusted health ambassador in Indian households since 1982. They are leaders in Water Purification Systems, Vacuum Cleaners, Air Purifiers, and Security Solutions, serving millions of homes with a network spanning over 131 cities and 398 towns. As Asia's largest direct sales organization, with extensive dealer and industrial networks, Eureka Forbes is dedicated to healthier living. With over 1,500 service centers and 4,500 trained technicians, they ensure top-notch after-sales service and healthier, more secure lives for their customers.

This is a full-time on-site role for a Customer Relationship Officer located in Thane. The Customer Relationship Officer will handle customer inquiries, manage and resolve complaints, and ensure customer satisfaction. The role involves maintaining customer accounts, updating account information, and upselling products and services to existing customers. Responsibilities also include conducting follow-ups, providing product information, and preparing necessary reports to track performance and customer feedback.

• Excellent communication and interpersonal skills
• Problem-solving and conflict resolution skills
• Experience in customer service and account management
• Ability to upsell products and services effectively
• Proficiency in using customer management software and tools
• Strong organizational and multitasking abilities
• Familiarity with the water purification, vacuum cleaning, or air purifying products is a plus
• Relevant certifications or a degree in Business, Marketing, or a related field