Customer Relationship Officer

The Role

• We at Aliens are looking for an enthusiastic and dynamic Customer Relationship Officer as part of our high performing CRM team with either no or a maximum of 1 year of experience in similar profile across industry.
• The incumbent will be responsible for handling all the concerns and issues of our existing customers in order to improve our organizations overall customer satisfaction levels.
• S/he will be required to maintain constant interaction with customers, driving collections, post sales responsibilities and cross-selling.
• The incumbent would work in a high-paced team environment with multiple team members.
• S/he would be based out of Hyderabad and would report to the respective Team Leader.

Key Responsibilities

• Monitoring relationships with existing customers and providing an effective sales funnel
• Optimizing existing customer database to reach out to prospective customers in future
• Developing innovative and novel techniques of attracting and onboarding new sets of customers
• Ensuring timely collections from existing as well as new customers
• Executing low hanging collections
• Providing assistance in flat shifts, loan shifts to the customers
• Be the SPOC for all the registrations, procedural work and handovers to the specific customer and providing them with a warm onboarding experience
• Ensuring hassle free cancellations across board and products by assisting the customers in a time bound manner
• Expanding outreach to customers by successfully executing cross-selling initiatives- loyalty programs, up-selling, cross-selling etc.

Candidate Profile

Specifically, the candidate should have:

• Excellent academic record with 80% or more in at least one board examination or higher
• Undergraduate and Post-graduate (if applicable) from NIRF ranked campus
• Excellent communication, presentation and negotiation skills
• Understanding of Collections/sales channel/ real estate/ products etc.