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Ensure Cross-selling of products as per the target in the Branch via customer care executive.
Lead Generation for cross-sell products at the Branch and ensure the conversion.
Coordinate with different product managers for closure.
Supervisingday-to-day operations in the customer service department.
Responding to customer service issues in a timely manner.
Creating effective customer service procedures, policies, and standards.
Publishing the MIS report to RO and ensuring the targets are met.
Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
Maintaining accurate records and documenting all customer service activities and discussions.
Assessing service statistics and preparing detailed reports on your findings.
Hiring and training new customer care Executive
Staying informed on the latest industry techniques and methods.
Should be ready to relocate and should be ready to travel to visit the region as per the business requirement.
Muthoot Finance Ltd. is an Indian financial corporation and the largest gold loan NBFC in the country. In addition to financing gold transactions, the company offers foreign exchange services, money transfers, wealth management services, travel and tourism services, and sells gold coins.
Job ID: 120982511
