Customer Relationship Manager

About the brand: Powersutra is a unique provider of professional work wear for women,

offering quality and variety without compromising on affordability or fit. Powersutra aims to

provide customized and individualized corporate wear to meet the needs of working women.

The company is located in Gurugram and offers a solution to the frustrating and time-

consuming process of finding the right office wear.

Role Description

Making sure all the leads of the clients after placing orders are met. Ensuring your existing clients are satisfied through after-salesservice. Always ask them for true feedback. Servicing the client after receiving the order till the time of collection of payment. Resolve the queries and questions of all the clients. Give orsupport the participants/clients about company products or services. Acting as a point of contact for complaints and escalating issuesto the concern. Understand client queries and solve them in any manner.

Key skills for Client Relationship Management:

Polite disposition.

Ability of rigorousfollow up.

The ability to communicate confidently both through speaking and writing with colleagues and clients.

Ability to understand the circumstances and act accordingly.

Proactive.

Thorough knowledge of products/services.

Always available on calls.

Retail Apparel and Fashion

Employment Type

Full-time

Salary: Remuneration for this post should be under 15k to 20k. If you have big clients, the salary can go up to 25k to 30k. P:S -

CRM should stay at a maximum distance of 30-45 mins from the office.

Most important rule for MD - You have to sit with the CRM twice or thrice in a week to understand the client's queries. Support them to retain your clients.