Customer Relationship Manager

About Us:

At OddsFitness Pvt. Ltd., we are redefining health and performance by integrating exercise science, medical supervision, and personalized strategies that improve healthspan, lifespan, and overall longevity. Our mission is to empower individuals to live fuller, healthier lives through a scientific, holistic, and highly individualized approach to wellness.

We cater to clients - high-performing individuals who value precision, credibility, and impactful coaching. Our multidisciplinary team includes elite trainers, longevity analyst, nutritionists, physiotherapists, and recovery specialists who work in sync to deliver transformative results. As we continue to grow, we're looking for a Client Relationship Manager who can serve as the backbone of client experience and retention.

Position Summary:

We are seeking a Client Relationship Manager who is well-spoken, relationship driven, and thrives in a high touch service environment. The ideal candidate has a proven track record in client handling, relationship management, and internal coordination.

This role requires someone who can seamlessly manage client journeys, from onboarding to ongoing engagement, while acting as the vital link between clients and our internal team of trainers, coaches, nutritionists, and physiotherapists. You'll be responsible for building trust, driving satisfaction, and turning every client interaction into a lasting relationship that fosters retention, referrals, and long-term value.

If you're empathetic, detail-oriented, and passionate about making a meaningful impact on people's lives, this is your opportunity to join a purpose-led organization that's transforming the wellness landscape.

Key Responsibilities

Client Onboarding & Relationship Building

• Welcome and guide new clients through their onboarding journey.
• Build long term, meaningful relationships rooted in trust, care, and consistency.
• Understand individual client needs and personalize communication accordingly.

Team Coordination & Service Integration

• Collaborate closely with internal teams (coaches, trainers, nutritionists, physiotherapists) to deliver a unified client experience.
• Ensure timely updates, program alignment, and seamless execution across departments.
• Act as the central coordinator between client expectations and team delivery.

Client Retention, Upselling & Experience Management

• Maintain high engagement and satisfaction by staying proactive and solution oriented.
• Identify moments to recommend enhanced or additional services based on client goals.
• Contribute to client success metrics including retention, renewals, and referrals.

Operational Execution

• Keep client records organized using CRM and internal tools.
• Track milestones, manage follow ups, and resolve service gaps without delay.
• Support continuous improvement by sharing feedback from client interactions.

Referrals & Advocacy

• Inspire word-of-mouth referrals through exceptional relationship management.
• Encourage satisfied clients to share testimonials, reviews, and success stories.
• Play a pivotal role in growing the OddsFitness community through trust and loyalty.

Requirements:

• 25 years of experience in client-facing roles with a focus on relationship management.
• Excellent interpersonal and communication skills (both spoken and written).
• Highly organized, reliable, and proactive, you never miss a follow-up.
• Naturally empathetic with a genuine interest in wellness and personal growth.
• Fluent in English and Hindi.
• Tech savvy with familiarity in CRM platforms, WhatsApp Business, Google Suite, Slack/Notion.

Why Join OddsFitness

At OddsFitness, you'll work at the heart of transformation, not just physical, but holistic. Here, you'll find:

• A Purpose Driven Role: Make a real difference in people's wellness journeys.
• Growth & Mentorship: Work directly with the Founder & Operations Head to grow your career.
• Collaborative Culture: Join a mission-led team of experts and change makers.
• High Trust Environment: We value ownership, empathy, and excellence.

If you have a knack for building deep relationships and enjoy creating clarity and connection for clients - this is the role for you.

How to Apply:

If you are passionate about this role and ready to be part of a dynamic team that values its people, we would love to hear from you!

Send your updated resume to [Confidential Information] with the subject line Client Relationship Manager | Oddsfitness.