Company Introduction
iServeU is a modern banking infrastructure provider in APAC region, empowering financial
enterprises with embedded fintech solutions for their customers. iServeU is one of the few
certified partners with National Payment Corporation of India (NPCI), VISA for various
products. iServeU also provides a cloud-native, micro services-enabled, distributed platform
with over 5000 possible product configurations with a low code/no code interface to banks,
NBFCs, Fintech, and other regulated entities.
- We process around 2500 transactions per second by levering distributed & auto scale
technology like K8.
- Our core platform combines of 1200+ micro services.
- Our customer list includes Fintech start-ups, top tier private banks to PSU bank. We
operate in five countries and help customers constantly change the way financial
institutions operate and innovate.
- Our solutions currently empowers over 20 banks and 250+ enterprises across India and
abroad.
- Our platform seamlessly manages the entire transaction lifecycle, including withdrawals,
deposits, transfers, payments, and lending through various channels like digital, branch,
agents.
Our team of 500+ employees, with over 80% in technology roles is spread across offices in
Bhubaneswar, Bangalore and Delhi. We have raised $8 million in funding to support our
growth and innovation.
For more details visit: www.iserveu.in
Requirements
We are looking for a proactive and customer-focused Customer Relationship Manager to
join our team in Mumbai. The ideal candidate will serve as the primary point of contact for
our partner banks, ensuring smooth communication and resolution of any issues or
concerns they may face.
Key Responsibilities
- Act as a liaison between the company and partner banks.
- Address and resolve queries, issues, or concerns raised by bank representatives promptly and effectively.
- Build and maintain strong, long-term relationships with key stakeholders.
- Maintain accurate documentation and reports of customer interactions.
- Coordinate with internal teams to ensure timely resolution of issues.
- Escalate unresolved issues to the appropriate departments as necessary.
- Share feedback and suggest improvements to internal processes based on client inputs.
Essential Skills
- Excellent communication skills in English and Hindi (both verbal and written).
- Working knowledge of Microsoft Excel (basic data entry, filters, formatting, etc.).
- Strong interpersonal and relationship-building skills.
- Problem-solving attitude and the ability to remain calm under pressure.
- Willingness to learn and adapt in a fast-paced environment.
Preferred Profile
- Minimum 1 year of experience in a customer-facing or relationship management role.
- Previous experience in banking, fintech, or customer support is a plus.
