Customer Relationship Manager (CRM)-garment industry

Role Responsibilities:

• Build and maintain strong customer relationships
• Support sales and marketing teams for upsell/cross-sell opportunities
• Analyze customer data and feedback to inform strategy
• Resolve client issues and ensure satisfaction

Key Deliverables:

• Drive customer engagement and retention
• Ensure accurate account tracking and issue resolution
• Provide reports on CRM metrics and campaign results
• Collaborate across teams for seamless service