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Purpose of Position
To ensure effective planning of assessments and provide support for Client Manager logistics.
Key Responsibilities & Accountabilities
- Reach individual UTILISATION/ targets per month.( subject to work availability)
- Ensure the available days are booked
- Use appointed LCM by Regional Manager or any other designated authority.
- plan for Client Manager presence in the office for assessment related works
- Minimise travel time/distance between home & client, office & client & between clients
- Key Accounts to be handled by Key Account Managers
- Diaries are booked at least two months in advance
- Logistics to be arranged by planners
- In case Assessor with relevant T code is no available then Planners to arrange the experts in consultation with Regional Manager
- Every Monday Audit postponement / cancellation report to be submitted to Operations Support Manager and copy to Regional Manager for the previous week.
- Weekly forecast to be submitted to planning Manager who in turn would submit to Finance
- Act as a brand Ambassador for BSI. This means acting ethically, following company rules and promoting BSI services to clients so they are able to optimize business performance and Make Excellence a Habit.
Key Performance Indicators
- Planning management (Delivery days)
- Diary Management of assessors
Dimensions
- Workload management of Client Managers supporting the budgeted days for respective region.
- Interaction with, Operations Support Manager Regional Managers, Team Managers, Client Manager
- Support to External Resource staff
Knowledge/Skills/Experience/Competencies
- A Graduate in any discipline.
- To have at least 3+ years of similar support experience .
- Excellent negotiating skills and ability to cope with pressure and meet tight deadlines
- Experience within a customer centre environment
- Advanced competence in MS word and excel database.
- To Demonstrate of a high skill level in using SAP (optional)
- Good analytical problem solving skills
About Us
BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.
Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.
Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.
Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society's critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.
BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.
