Customer Relationship Manager

Acme Services

Mumbai

1-6 Years

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Posted 4 days ago
Over 50 applicants

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Job Description

Setting customer expectations and revenue goals.
Identifying customer demands and requirements.
Developing plans to address customer-specific needs.
Dealing with people of different backgrounds and temperaments.
Solving customer issues and complaints.
Planning strategies for customer care and conflict resolution.
Cross-selling products and services to the customer.
Advising customers on cost-effectiveness.
Overseeing the activities of the sales team.
Offering exceptional customer service to customers.
Negotiating agreements with customers.
Maintaining good relationships with customers.
Approaching prospective customers to build rapport.
Taking feedback from customers to ensure they are satisfied with the service.
Adhering to all the rules and regulations of the company.
Researching the competitors and devising plans accordingly.
Staying updated with the latest ways to retain customers.

More Info

Job Type:

Permanent Job

Industry:

Human Resources

Role:

Manager - Service Delivery

Function:

Customer Service/Call Centre/BPO

Employment Type:

Full time

Open to candidates from:

Indian

About Company

Acme Services

We have a huge experience in recruitment for almost every industry from accounting to automobiles and from manufacturing to healthcare and IT. We strive to deliver excellence by understanding the necessity of our client and discovering true talent for them. "Optimizing performance" is what we constantly endeavor to deliver which not only helps us to hunt for the right talent in the market but also nurture a long term affiliation with our esteemed clients.

Job ID: 121913515

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