About Us:
Moshi Moshi is a growing, customer-focused organization committed to delivering seamless communication and service experiences. We are looking for a dynamic Customer Relationship Manager to manage client interactions, support the sales cycle, and collaborate closely with the marketing team to enhance campaign performance and customer satisfaction.
Location: Bangalore
Experience: 1-4 years
Key Responsibilities
- Handle incoming leads from portals, social media, walk-ins & referrals.
- Conduct timely follow-ups and nurture leads through the sales funnel.
- Schedule and coordinate site visits with exceptional client handling.
- Assist with KYC, booking forms, documentation & basic loan coordination.
- Provide post-sales support: payment schedule updates & project status.
- Maintain customer data and follow-ups in CRM tools.
- Share customer insights, objections & trends with marketing.
- Update marketing teams on lead quality and campaign performance.
- Coordinate follow-ups for marketing campaigns, events & offers.
- Support content/FAQ inputs based on customer queries.
- Assist in events: launches, open houses, channel partner meets.
- Collect reviews/testimonials and pass feedback to improve branding.
- Work closely with sales, marketing & post-sales teams for smooth handovers.
Skills & Competencies
- Excellent communication & interpersonal skills
- Strong customer service orientation
- Basic understanding of real estate sales cycles
- Good organizational and follow-up discipline
- Familiarity with CRM systems is a plus
- Ability to multitask and manage client expectations
- Understanding of marketing campaigns/social media lead funnels (preferred)
Education
Bachelor's degree in Business, Marketing, Sales, or related field (preferred)
