Customer Relationship Management Manager.

Customer Experience Manager

Location: Hyderabad, India

Company: Snoot Pet Health, Grooming and Pet Essentials Delivery Services

Job Type: Full-time

Experience

2-3 yrs in Customer Relations / Sales

Key Responsibilities

Client Management:

Handle customer requests, ensuring prompt responses and resolutions.

Monitor and manage customer feedback and grievance redressal to enhance client satisfaction.

Leverage Zoho CRM to maintain client records, track interactions, and improve engagement.

Utilize automation and AI tools for timely alerts and follow-ups with clients and internal teams.

Service Excellence:

Ensure on-time and successful service delivery in coordination with veterinary and grooming teams.

Implement strategies to enhance the overall customer experience.

Sales & Cross-Selling:

Identify opportunities to cross-sell pet products and services based on client needs.

Develop strategies to improve customer retention and maximize revenue.

Data Analytics & Insights:

Analyze customer data, purchase patterns, and behavioral trends.

Generate reports on purchase trends and customer engagement to optimize business strategies.

Gather and interpret data to enhance customer service and sales efficiency.

Requirements:

*Strong communication skills in English, Hindi, and Telugu.*

Proficient in Zoho CRM or other CRM applications.

Knowledgeable about the pet industry and pet products is bonus.

Experience with customer service, sales, and data analysis.

Familiarity with automation tools and AI-driven customer engagement.