About Quickeee
Quickeee is a fast-growing Mumbai-based startup transforming the fast fashion space with 60-minute delivery and an AI-powered styling experience. We are building a premium, technology-first platform that combines speed, personalization, and design excellence.
What You'll Do
- Manage and respond to customer inquiries across email and direct messages (Instagram, WhatsApp, or platform DMs) in a timely, professional manner.
- Maintain and update CRM records — track conversations, tag leads, and keep customer data clean and organized.
- Follow up with customers post-purchase or post-interaction to ensure satisfaction and build brand loyalty.
- Identify patterns in customer feedback and share insights with the team to improve products and messaging.
- Help draft and send outreach emails or DM campaigns to engage our existing customer base.
What We're Looking For
- Strong written communication skills — you can strike the right tone whether it's a formal email or a casual DM.
- Organized and detail-oriented — comfortable managing multiple threads and conversations at once.
- Empathetic and customer-first mindset — you genuinely care about the people you interact with.
- Basic familiarity with CRM tools (e.g. Freshchats, Freshworks) is a plus — but not required.
- Available to commit consistently — we value reliability over experience level.
What you'll get
- Stipend : Paid internship
- Duration : 3–6 months
- Work mode : On-site
- Experience : Hands-on CRM & customer support
- Mentorship : Direct access to the core team
- Growth : Full-time opportunity based on performance
Why join Quickeee
- Be the voice of a fast-growing consumer brand across email and DMs
- Own real customer conversations from day one — not just shadow work
- Get hands-on with CRM tools, outreach campaigns, and customer data
- Work directly with a lean, high-ownership team at Dawntown
- Build a foundation in customer success, marketing, and brand communication
- Fast feedback loops — your work creates visible impact quickly
