Customer Relationship Management Executive

Job Description

• Maintaining and updating records of Customer interactions.
• Handling customer complaints, provide appropriate solutions and alternatives within the time limits.
• Ability to understand various documents related to sale agreement, sale deed, GPA, POA, Katha documents etc
• Facilitate customer for registration and other legal related documentation.
• MS Office skills Excel , word Power point etc
• Open to learn and work on AI powered tools to enhance customer experience
• Follow up on outstanding payment.
• Interact with financial institutions for documentation.
• Additional Skills 1. Familiarity with regulations related to the industry/ Department of Stamp Duty & Registration
• To Liaison with departments like Account, Legal and Liasioning
• Process customer accounts and file documents
• Working on TAT
• Other works assigned by the senior authorities