Customer Relationship Management Executive

Company Description

Cureton Biotech Pvt. Ltd., an ISO 9001:2008 certified pharmaceutical company, is a trusted name in the pharma franchise industry in India. The company is committed to delivering high-quality pharmaceutical and healthcare products, adhering to GMP, WHO, and GLP standards. Cureton Biotech takes pride in its dedication to improving healthcare standards and maintaining excellence in every product it offers.

Location: Okhla Industrial Area Phase 1, New Delhi

Employment Type: Full Time | On-Site

Salary: Up to 20,000

Experience: Minimum 6 Months.

Qualification: B Pharma, M Pharma, B Sc. and relevant qualification preferred.

Vacancy - 3 Positions

About the Role:

We are looking for a friendly and organised CRM Specialist to be the main point of contact for our customers. Your main job will be to use our system to help clients, answer their questions, and make

sure they have a great experience with our company.

You are a people-person who is also good with computers and data. If you enjoy helping others and

are great at keeping things organised. This is the perfect role for you.

Key Responsibilities:

Talk to Customers: Communicate with customers through email, phone, and chat to answer questions, solve problems, and provide information.

Update Customer Information: Accurately enter and update customer details, notes, and interactions in our CRM system.

Support the Sales Team: Help the sales team by preparing customer lists, tracking follow-ups, and keeping customer records clean.

Solve Basic Issues: Use the CRM to look up customer accounts and help solve their issues quickly.

Send Customer Messages: Help send out updates, newsletters, and other messages to customers using the CRM.

Keep Things Organised: Make sure all customer information in the system is accurate and up-to-date.

What We're Looking For:

Excellent communication skills you are clear, patient, and friendly when talking to customers.

Strong ability to organise information and pay attention to details.

A problem-solving attitude and a desire to help people.

You are a quick learner and comfortable using computers.

Bonus Points If You Have:

Previous experience in a customer service or support role.

Basic knowledge of email marketing.

How to Apply:

Apply via LinkedIn or send your resume to [Confidential Information]