Customer Relationship Management Executive

Company Description

B P Impex is a star-rated export house and an AEO-certified organization by the Government of India, specializing in providing high-quality spare parts for Indian-manufactured vehicles. With a rich legacy of nearly 50 years in the automotive spare parts trade, the company collaborates with leading manufacturers to supply genuine, OEM, and aftermarket spares for brands like Tata, Mahindra, Suzuki, and more. Serving customers across more than 50 countries, including regions in Africa, Latin America, Europe, and Australia, B P Impex is committed to delivering reliable products and exceptional customer service. Leveraging an automated system and a team of skilled professionals, the company ensures efficient operations and seamless client experiences. With quality, affordability, and customer satisfaction at its core, B P Impex has established itself as a trusted partner in the global automotive spare parts industry.

Role Description

This is a full-time on-site role for a CRM Executive at our Delhi, India location. The CRM Executive will be responsible for :

1.Managing ongoing inquiries and orders from existing clients

2.Communicating with clients over phone, e-mail, and WhatsApp

3.Building and maintaining strong relationships with clients

4.Growing revenues and profits from existing clients

5.Collaborating with internal teams to quickly resolve customer queries and problems

6.Submitting timely and accurate reports

Preferred candidate profile

1.Excellent verbal and written communication skills

2.Minimum 2 years of experience in sales/ client relationship management/ client account management

3.Strong negotiation and problem-solving skills

4.Ability to multitask and manage multiple clients simultaneously

5.Knowledge of the automotive spare parts industry is a plus

6.Knowledge of export business is a plus

7.Bachelor's degree in Business Administration, Sales, Marketing, or a related field