About Gracelands
Gracelands is one of Indore's fastest-growing real estate developers, focused on premium plotted townships across high-growth corridors like the IndoreUjjain Highway. With a strong sales performance and upcoming projects, we are expanding our customer experience and CRM team.
Role Overview
We are looking for a CRM Executive to manage, nurture, and convert digital leads coming from our website, social media campaigns, and advertising platforms.
This is a customer-facing, communication-heavy role for someone who is organized, persuasive, and passionate about helping customers find the right residential plot.
Key Responsibilities
- Handle and follow up on inbound digital leads through calls, WhatsApp, and email.
- Understand customer requirements and explain project details (plot sizes, pricing, location advantages, amenities, etc.).
- Schedule site visits for the sales team and ensure customers receive a seamless experience.
- Maintain accurate lead data, follow-ups, and status updates using CRM tools.
- Coordinate with the marketing team for lead quality feedback.
- Ensure high responsiveness, and same-day follow-ups for all new leads.
- Build strong customer relationships and increase site-visit conversions.
- Support documentation and booking formalities when needed.
Required Skills & Qualifications
- 14 years of experience in telecalling, inside sales, CRM, or customer service (real estate experience preferred).
- Strong communication skills in Hindi and English.
- Pleasant phone presence and customer-focused attitude.
- Ability to understand project details and explain clearly to customers.
- Basic knowledge of CRM software, Excel/Google Sheets.
- Self-motivated, disciplined, and target-driven.
Preferred Qualities
- Experience handling real-estate leads (plotted development experience is a plus).
- Ability to follow structured follow-up processes and maintain call discipline.
- High ownership mindset and ability to manage a lead pipeline independently.
- Comfortable working in a fast-paced sales environment.
What We Offer
- Competitive salary + performance-based incentives.
- A professional, well-structured sales environment.
- Opportunities to grow within a rapidly expanding real-estate organization.
- Supportive leadership and training on projects, leads, and CRM processes.
How to Apply
Interested candidates can apply on LinkedIn or send their resume to: [Confidential Information]
