Customer Relationship Management (CRM)

3 Roles and Responsibilities

Collection from existing clients

Retention

Up-sell, Cross-sell experience

Proficient in English and Hindi language

B2C client handling

Interact with existing customers and make follow-up calls

Timely payment & collections from the customers

Interaction with customers via Emails & over the phone.

Take actions to encourage timely debt payments

Process payments and refunds

Update account status records and collection efforts

Updating the existing customers on ongoing projects.

Report on collection activity

Coordinating with Sales Team & Accounts Team regularly with regards to payment and work status.

Required Candidate profile

Proven experience as a CRM Sr. Executive, Customer Success or Collection Specialist or Business Development role

Knowledge of billing procedures and collection techniques

Working knowledge of MS Office and databases

Patience and ability to manage stress

Excellent communication skills (written and oral)

Skilled in negotiation

Problem-solving skills

Bachelor's degree

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