customer relationship management Business Analyst

About the Job:

We are seeking a motivated and detail-oriented IT Business Analyst to join our dynamic IT team. The successful candidate will help bridge the gap between our IT department and business units, ensuring that technology solutions align with the organization's goals. The ideal candidate will possess strong analytical skills and have experience in both technology and business processes.

Job Description:

Must have below skills:

Experience required 5-8 Years

Location PAN India

Shift- 9PM-6PM

Notice Period 0-30 Days max

Salary 15 LPA Max

Key Responsibilities:

• Collaborate with stakeholders to gather, analyze, and document business requirements and user stories.
• Identify and recommend technology solutions to meet business needs and improve efficiency.
• Conduct Discoveries, feasibility studies and impact assessments for new technology initiatives.
• Develop flowcharts, diagrams, and documentation to illustrate business processes and IT system interactions.
• Facilitate meetings and workshops with stakeholders to discuss requirements, project updates, and implementation strategies.
• Assist in the development of project plans, including timelines and resource allocation, to ensure successful project delivery.
• Liaise with developers, testers, and business users to ensure that solutions are implemented correctly and meet specified requirements.
• Perform system testing, user acceptance testing, and validate the results to ensure quality deliverables.
• Provide ongoing support and training to end-users, helping them adapt to new systems and processes.
• Stay updated on industry trends and best practices in business analysis and IT to recommend improvements to business processes.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
• Proven experience (5 to 8 years) in business analysis, preferably in an IT or technology environment. Health Care Industry is preferable.
• Must have Salesforce CPQ Knowledge and work Experience.
• Strong understanding of business processes and the software development life cycle (SDLC).
• Proficiency in business analysis tools and methodologies (e.g., BPMN, UML, Agile).
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills, with the ability to interact effectively with technical and non-technical stakeholders.
• Experience with project management tools (e.g., JIRA, Trello) is a plus.
• Relevant certifications (e.g., CBAP, PMI-PBA, Agile) are an advantage.