Customer Relationship Executive

Company Description

UniSolution is a career guidance consultancy dedicated to helping individuals make informed, confident career choices. With a 100% client satisfaction rate, we provide personalized 1:1 sessions tailored to each person's unique strengths, interests, and goals.

Job description

We are looking for a highly organized and proactive Client Relationship Executive to handle calls, emails, appointment scheduling, and client coordination for our career guidance services. This role is perfect for someone with strong communication skills, attention to detail, and the ability to optimize workflows to ensure a smooth experience for both clients and the internal team.

Key Responsibilities:

✔ Call & Email Handling: Manage incoming inquiries, call/follow up with leads/existing clients, and provide all the details.

✔ Appointment Scheduling: Coordinate and organize career guidance sessions, ensuring a smooth booking process.

✔ Client Communication: Act as a point of contact for students, professionals, and parents, ensuring excellent service.

✔ Calendar & Workflow Management: Maintain a structured schedule for the career guidance team.

✔ System Optimization: Improve efficiency by streamlining booking, email handling, and follow-ups.

✔ Basic Admin Tasks: Maintain client records in Excel, organize feedback, and track session history.

Required Skills & Qualifications:

✔ Excellent communication & interpersonal skills (English & Hindi preferred).

✔ Strong organizational skills and attention to detail.

✔ Experience in customer service, scheduling, or administrative roles is a plus.

✔ Comfortable using Google Calendar, Email, CRM tools, and basic Excel/Spreadsheets.

✔ Self-motivated with the ability to work independently and take initiative.

Why Join Us

✔ Work in a dynamic and meaningful industry that helps students and professionals achieve their career goals.

✔ Flexible work environment with room for growth and skill development.

✔ Opportunity to be part of a fast-growing career consulting business.

How to Apply:

Interested candidates can apply via LinkedIn or send their resumes to [Confidential Information] with the subject line Application for Client Relationship Executive

Join us in making career guidance more accessible and impactful!