Key Responsibilities:
- Handle incoming customer queries related to travel packages, bookings, and services via phone, email, and chat.
- Build and maintain strong relationships with clients by providing timely and accurate information.
- Assist customers with booking modifications, cancellations, and resolving complaints or issues.
- Coordinate with sales, operations, and tour management teams to ensure smooth delivery of services.
- Maintain detailed records of customer interactions and feedback in the CRM system.
- Follow up with clients for feedback and upselling opportunities.
- Support marketing campaigns by reaching out to existing and potential clients.
- Ensure compliance with company policies and service standards.
RequirementsSkills & Competencies:
- Excellent communication and interpersonal skills
- Customer-centric attitude with problem-solving abilities
- Experience in handling client queries and resolving complaints effectively
- Familiarity with CRM tools and MS Office applications
- Ability to multitask and manage time efficiently
- Patience, empathy, and positive attitude towards customer service
- Prior experience in travel, tourism, or hospitality sectors
Preferred Background:
- 1u20135 years of experience in customer relationship or customer service roles, preferably in Travel & Tourism or Hospitality
- Knowledge of travel booking systems and tourism products
- Understanding of industry trends and customer expectations
BenefitsEmployee Benefits:
- IncludesEPF, ESI, Mediclaim Insurance, Paid Leave, and Holidays as per company policy
